Shipping policy
Order processing
Orders are processed Monday to Friday, excluding US holidays.
- Express orders placed by 2:00 PM ET on a business day ship the same day. Orders placed after 2:00 PM ET, or on weekends and holidays, ship the next business day.
- Standard orders ship within 1–2 business days.
Delivery times begin once your order ships, not from the moment it's placed.
United States shipping
All US orders ship from our US warehouse.
| Shipping method | Delivery time | Cost |
|---|---|---|
| Standard | 3–5 business days | $4.95, or FREE on orders $50+ |
| FedEx 2-Day Express | 2 business days | $9.99 |
Free standard shipping is applied automatically at checkout when your order subtotal reaches $50 or more after discounts. Express shipping is always $9.99, whatever the order size.
We ship to all 50 states. Orders to Alaska, Hawaii, and US territories may take a few extra days.
International shipping
International orders are delivered in 6–12 business days after shipping. Shipping rates for your country are shown at checkout before you pay.
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These fees are the customer's responsibility and are not included in the order total. Customs processing can occasionally add time beyond the estimated delivery window.
Order tracking
Every order includes tracking. You'll get a shipping confirmation email with your tracking number as soon as your order leaves our warehouse. Tracking can take up to 24 hours to show movement after the label is created.
Address accuracy
Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, contact us right away. If your order hasn't shipped yet, we'll correct it.
Packages returned to us because of an incorrect or incomplete address can be reshipped once the customer pays the new shipping charge.
Lost, delayed, or damaged packages
If your tracking hasn't updated in 7 business days (US) or 15 business days (international), or your package arrives damaged, contact us and we'll help resolve it. For damaged items, please include a photo of the package and product.
If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office first, then reach out to us within 7 days of the delivery date.
Questions
Contact our support team at support@tryhydrowave.com and we'll get back to you within 1 business day.